Luciana Bortolazo

Luciana Bortolazo is an experienced professional with a strong background in customer service and operations management. Currently serving as Executiva de serviços ao cliente and Coordenadora de Business Architect at Dotz since July 2021, Luciana previously held a consulting project role at WorkArea Sistemas, Consultoria e Treinamentos. Prior experience includes serving as Gerente de negócios at CallStation Marketing, where Luciana focused on commercial and operational planning, client retention campaigns, and strategic initiatives. Experience at Citi Brasil as Coordenador de operações involved managing significant projects, operations oversight, and ensuring quality and performance of extensive customer service processes. Luciana holds a Bachelor's degree in Administration and Business from Universidade São Francisco.