Julianne Griffin serves as the Director of Customer Experience at Douglas County Libraries since May 2020, bringing a diverse background in public service and library management. Previous roles include Assistant City Manager and City Management Assistant at the City of Coon Rapids, along with a Graduate Assistant position at Iowa State University. Julianne has experience as an Economic Development Intern and Quality Improvement Intern, as well as various leadership roles in library services, including Floor Supervisor at Cedar Rapids Public Library and Marketing and Public Relations Coordinator at Bensenville Community Public Library. Julianne holds a Master of Arts in Political Science and Public Policy and multiple bachelor's degrees from Iowa State University.