Matthew A.

Matthew A. is an experienced IT professional with a background in technical support and operations. Currently serving as an IT Help Desk Technician at Dover Saddlery since March 2021, Matthew A. prioritizes and resolves end user requests for various employees. Previous roles include IT Help Desk Support at Merkle, where effective use of ticketing systems ensured timely issue resolution, and IT Operations Specialist at Specialty Commerce Corp., focusing on software management and production schedules. Earlier experience at CRM Construction LLC involved maintaining IT infrastructure and troubleshooting, while freelance landscaping showcased Matthew A.'s diverse skill set. Educational credentials include a Bachelor’s Degree in Computer and Information Sciences from Framingham State University and an Associate’s Degree in Information Technology from Middlesex Community College.