Carly Gevertz

Carly Gevertz has over eight years of experience in customer support and management at Dow Jones, progressing from Customer Service Specialist to Senior Manager of Global Insourced Customer Support. Key responsibilities include leading a team to enhance customer retention and service quality, monitoring performance metrics, and collaborating with stakeholders to improve processes. Carly also held various roles at Best Buy, where skills in sales and training were developed, and at CVS Pharmacy as Shift Supervisor, managing store operations and customer service. Carly holds a Bachelor's degree in History and K-12 Subject Specific Education from Georgian Court University.