Whitney Muhammad

Whitney Muhammad has extensive experience in customer service and strategic operations, currently serving as the Manager of Customer Service Excellence at Dow Jones since August 2018, where responsibilities include addressing escalated customer service issues. Previously, Whitney held positions at Dow Jones as a Strategic Operations Analyst and Customer Service Specialist. Prior to that, Whitney worked at Marcolin USA from April 2015 to July 2016 as a Tom Ford Consumer Specialist, assisting consumers with warranty and repair claims for eyewear. Early career experience includes serving as an Account Manager at Denville Scientific Inc. from April 2013 until the company's acquisition by Harvard Bioscience in 2015. Educational accomplishments include an Associate's degree in Communication and Media Studies from UCNJ Union College of Union County, NJ (2010-2012) and further studies at Kean University from 2016 to 2018.