Erica Pansera

Erica Pansera is an experienced customer care expert currently serving as an EMEA Customer Care Expert for Dr. Martens plc since March 2022. Previous roles include administrator for the Educator Training Programme at WSET, French editor at Apple, and EMEA Listing and Owner Support Specialist at TripAdvisor, where responsibilities involved handling customer inquiries and technical troubleshooting. Earlier experience includes operations management for group travel at Twin Group and reservation management for the Carlson Rezidor Hotel Group. Erica has also held customer service roles at Disneyland Paris and spent time in event operations and administration at Micromegas Comunicazione/Accenture. Currently pursuing a BSc in Environmental Management at The Open University, Erica also possesses degrees in events marketing, screen translation, and interpretation and translation.