Nico McLaughlin is an experienced professional with a diverse background in sales, customer service, and project management. Currently serving as a Sales Supervisor and Customer Service Supervisor at Merchology since October 2019, Nico has developed strategies to enhance team effectiveness and customer experiences using EDI, ERP, and CRM software. Prior roles at Merchology include Brand Referral Specialist and Project Coordinator, where responsibilities encompassed sales reporting and project management for various corporate clients. Previous experience includes serving as the Quality Assurance Team Lead at Activision Blizzard and gaining insight into management and sales as an intern at Sherwin-Williams. Nico's early positions highlight a strong foundation in customer service and teamwork, complemented by a Bachelor’s degree from the University of St. Thomas.
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