Gaurav Bajaj

Gaurav Bajaj is an experienced professional with extensive expertise in customer care and operations management. Currently serving as Vice President of Customer Care at Dream11 since September 2020, Gaurav has previously held significant roles including Divisional Head Customer Experience at DishTV and Head of Customer Care Operations at Videocon D2H, managing operations for multiple outsourced BPO partners across India. Gaurav's career began in 2001, with roles ranging from Process Executive at HFCL to Team Leader Operations at Excel Call Net Pvt. Ltd., and includes key positions at Firstsource Solutions Limited and Tata Business Support Services. Gaurav holds a Bachelor of Commerce degree from Punjab University and S.D. College of Commerce.