Seth Terbeek

Seth Terbeek has a diverse and successful work experience spanning various roles in the healthcare and technology industries.

Seth began their career as an IS Intern at Canton-Potsdam Hospital in 2007.

Seth then joined DrFirst, Inc. in 2007 and worked their way up through multiple roles, including Technical Pre-Deployment - Team Lead, Pre-Implementation Specialist, Manager of Support & Technical Services, Director of Integration Services, Sr. Director of Operations, Vice President of Operations, Vice President of Customer Success, and most recently, Vice President of Customer Transformation.

During their time at DrFirst, they were responsible for resolving challenges, implementing process improvements, and driving customer success and operational excellence. Seth oversaw teams, budgets, and strategic initiatives while ensuring customer satisfaction, reducing onboarding time, and improving service delivery.

In addition to their experience at DrFirst, Seth also served as an Advisor at Fruit Street in 2021 and obtained Customer Success certification from the Customer Success Collective in 2023.

Overall, Seth Terbeek has a proven track record of achieving business impact and success through their leadership and expertise in customer success, operations, and technology.

Seth Terbeek received a Certificate in Negotiation Mastery from Harvard Business School Online in 2019. Prior to that, they obtained a Bachelor of Technology in Information Technology from SUNY Canton from 2005 to 2007. Seth also attended the State University of New York College at Potsdam from 2002 to 2005, where they focused on Computer Science.