Dropbox
Sophie F. is an experienced professional in customer support and service delivery, with a strong background in managing teams and improving customer satisfaction. Currently serving as the CX Enterprise Support Manager at Dropbox since June 2016, Sophie established the first in-house support team for Enterprise customers and developed a global support model. Previous roles at Dropbox include CX Advanced Support Manager and CX Service Delivery Lead, where Sophie expanded teams and implemented key initiatives to enhance support experiences. Prior to Dropbox, Sophie worked at Google for over a decade in various roles, including Product Support Expert and Team Lead, where significant projects improved customer satisfaction metrics. Sophie’s career began in customer service roles at Zomax and IMS, and academic qualifications include a BA in Business Management and Languages from Edinburgh Napier University and a Licence in Applied Foreign Languages from Université de Marne la Vallée.
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Dropbox
420 followers
Dropbox is a global collaboration platform where content is created, accessed, and shared. With more than 500 million registered users across 180 countries, Dropbox's mission is to unleash the world’s creative energy by designing a more enlightened way of working. Dropbox is available for Windows, Mac, or Linux PCs, as well as Android and iOS mobile devices.