Silvia C.

Silvia C. is an experienced customer service professional currently working as a Customer Service Representative at DR SMILE since January 2023. Previous roles include Customer Service Agent at Concentrix, where responsibilities involved serving as a single point of contact for Italian-speaking advertisers and agencies, and Customer Care Specialist at Zalando SE, providing support through various communication channels. Silvia also held the position of Restaurant Manager at La Baracca Bali, overseeing operational and Human Resources tasks, successfully building a committed team for the new project. Prior experience includes moderating online content for Arvato Systems and a strong educational background in Design and Visual Communications, with degrees from prestigious institutions including Accademia Belle Arti di Macerata and Universidad Complutense de Madrid, supplemented by certifications in education and digital strategy.