Pacific Blue Cross
Mingo Lau is a seasoned professional in customer experience and transformation with extensive expertise in leading customer service initiatives. Currently serving as a Customer Service Representative at Pacific Blue Cross since July 2025, Mingo has held significant roles in well-known organizations, including Director of Customer Experience & Transformation at Manulife Hong Kong and Macau from May 2022 to May 2024, and Head of Customer Experience at Bupa from June 2017 to April 2022. Mingo's background also includes various positions at Nielsen and Ipsos, where responsibilities ranged from Senior Manager to Research Executive, demonstrating a strong foundation in customer insights and research. Mingo holds an education from City University of Hong Kong.
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