Kelly Hangbers

Director, Customer Experience Operations at DryvIQ

Kelly Hangbers has a diverse work experience spanning multiple industries. Most recently, they have been working at DryvIQ as the Director of Customer Experience Operations since September 2022. Prior to that, they worked at Upland Software from 2018 to 2022, where they held various roles including Senior Manager and Manager of Professional Services Operations. In these positions, they were responsible for overseeing processes, delivering scalable solutions, designing management reports, analyzing resource demand, and driving automation and improvement in business systems. Before joining Upland Software, Kelly worked at Upland Qvidian as a Senior Training Specialist from 2012 to 2018. Kelly also gained experience as an Operations Manager at L.A. Fitness from 2010 to 2012 and as a Senior Credit Manager at Wells Fargo Financial from 2009 to 2010. Kelly's career began at Nationwide Insurance, where they worked as a Customer Service Representative from 2008 to 2009.

Kelly Hangbers obtained a Bachelor of Business Administration (B.B.A.) degree in Marketing from Bowling Green State University.

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Timeline

  • Director, Customer Experience Operations

    September, 2022 - present