Erin McDougal

Erin McDougal currently serves as the Managing Director of Customer Experience & Strategy Operations at EAB, where leadership encompasses strategy and execution for customer experience operations across multiple SaaS platforms, impacting over 1,000 customers and 1 million monthly active users with a team of 45+ staff members. Previous roles at EAB include Senior Director of Customer Success Operations and Director of Customer Success, during which significant improvements in service design, customer adoption, and onboarding processes were achieved. Erin's early career as a Research Associate involved producing over 20 publications for higher education leaders, while the role at the National Science Foundation focused on operational and programmatic support for STEM initiatives. Erin holds a Bachelor of Arts in biology with a specialization in marine science from Boston University.