Magdalena Szczypka Baptista possesses extensive experience in client service and team leadership, currently serving as Team Lead at ACCENTURE since October 2015. Responsibilities include ensuring service delivery, managing client relations, achieving performance targets, and overseeing team development initiatives. Additional roles include acting as deputy team lead and content reviewer, where Magdalena has contributed as a subject matter expert and facilitated training efforts. Prior positions include Sales Representative at DSA Investment S.A. and Pension Schemes Administrator at Aon Hewitt Polska, demonstrating a strong background in administration, customer service, and financial products. Magdalena holds a Master of Arts degree in filology from the University of Warsaw and is currently pursuing further education at Uniwersytet SWPS.
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