Karabo Ramokgadi

Karabo Ramokgadi is an experienced IT professional currently serving as Group Senior IT Support at Digital Solutions Group since April 2011, with a strong background in managing technical support, domain controllers, and user account management. Previous roles include Group IT Support Specialist, Technical Support Team Leader, and Tier 1 Technical Support Agent, where expertise in achieving high ticket closure rates and effective team management was demonstrated. Prior experience at Edcon as a Customer Service Agent and New Accounts Call Center Agent laid a solid foundation in customer interaction and account management. Karabo has pursued continuous education, earning certifications including CompTIA S+, RHCSA, and ITIL V4 Foundations, along with a degree in MCITP - Server Administrator.