Cedric Nickel is currently the Operational Excellence Manager for Digital Customer Services at DSV – Global Transport and Logistics, where they lead initiatives to optimize workflows and enhance efficiency across digital platforms. Prior to this role, they served as an Account Analyst & Sales Excellence at DSV, focusing on improving customer experiences through the digital customer platform myDSV. Cedric has significant experience in logistics, having worked with Rhenus Logistics, NB-SPEDITION, and Agility, where they gained valuable insights into road operations and customer service. They hold a Bachelor’s degree in Business Administration and Logistics from Duale Hochschule Baden-Württemberg and previously completed their Abitur in Sciences and Laboratory Technologies from Lycée Sonnenberg.
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