Mickael Frelicot

Director Of Customer Care at DT One

Mickael Frelicot has a diverse work experience. From 2001 to 2005, they worked as a Casino Dealer at S.A. Casino Du Cap d'Agde, where they were responsible for customer reception, dealing various card games, and handling revenue. From 2007 to 2010, they owned and managed a restaurant, handling all aspects of its creation including menu creation and employee recruitment. From 2010 to 2013, they worked as a Technical Engineer at Transfer-To, where they provided technical support and handled user inquiries and incidents. From 2013 to 2017, they served as Head of Customer Care at DT One, overseeing the customer care team and ensuring quality service delivery. Finally, from 2017 to the present, they have been the Director of Customer Care at DT One, further strengthening the team and ensuring end-to-end assistance for customers. Overall, their experiences span customer service, management, technical support, and entrepreneurship.

Mickael Frelicot attended Université Paul Valéry - Montpellier III from 1999 to 2001, studying Economic & Social Sciences.

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Timeline

  • Director Of Customer Care

    September, 2017 - present

  • Head Of Customer Care

    October, 2013

  • Technical Engineer

    February, 2010

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