FC

Frank Chao

Customer Success Manager at DTEN

Frank Chao has a diverse work experience spanning several companies and roles. Frank currently works as a Customer Success Manager at DTEN, a developer of enterprise collaboration solutions. In this role, they help teams bridge organizational challenges and provides real-time face-to-face experiences.

Prior to their current position, Frank worked at BlueJeans Network, where they held multiple roles. Frank started as a Senior Account Manager and later became a SLED Account Manager, responsible for making video communications easy and accessible. Frank also served as a Customer Success Manager, where they owned relationships with customers, drove adoption and ensured overall customer satisfaction. Furthermore, they worked as a Technical Account Manager, providing support and escalation readiness.

Before their time at BlueJeans Network, Frank served as the President of the Northern California Chapter at IAMCP. In this role, they represented Microsoft's best partners, facilitated business development, and acted as a voice for Microsoft programs.

Frank's early career included positions at QuickStart Intelligence, where they worked as an Area Sales Manager and later as a Senior Account Manager. In these roles, they facilitated technology skill improvement and career advancement for professionals through training programs.

Overall, Frank Chao has a wealth of experience in customer success, account management, and business development in the technology industry.

Frank Chao received a Bachelor of Applied Science (B.A.Sc.) degree in Civil Engineering from California State University, Chico. No specific start or end year for this education is given.

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Timeline

  • Customer Success Manager

    October, 2019 - present

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