Enzo Gonzales

Enzo Gonzales, MBA, CUA, RN, currently serves as the Customer Journey Design Associate Director at du, focusing on digital transformation and business requirements gathering. Prior to this role, Enzo was the Business Design Lead for APAC at EY, where responsibilities included driving digital transformation and customer experience strategy design. Enzo held various positions at Globe Telecom, including Ecommerce & Digital Business Head, where significant achievements included launching the first mobile online renewal platform and pioneering the Service Design practice. Earlier career experiences include roles at LBC Express, wi-tribe, EXL Service, and as an Oncology Nurse, enhancing expertise in customer experience, training, and healthcare. Enzo holds an MBA from Ateneo Graduate School of Business and a Bachelor of Science in Nursing from Southville International School.