Dubai Airports owns and manages the operation and development of Dubai International (DXB) - the world's largest international airport - as well as Dubai World Central (DWC) – Dubai’s airport of the future.

Named the world’s busiest airport nine-years running, we deliver a world-class experience for guests by providing seamless journeys for millions of travellers every year.

Working in partnership with international airlines, passengers and our employees, we are driving the growth of Dubai’s travel sector. 

Aviation & Aerospace

Dubai Airports

Dubai Airports' headquarters in Dubai, United Arab Emirates

Paul Griffiths

Majid Sultan Aljoker

Meshari al Bannai

Richard Talian

Tareque C.

Neil Yoxall

Jude Fernandes

Rimzie Ismail

Majed al Joker

Rob Whitehouse

The Customer Service Team at Dubai Airports is dedicated to ensuring a positive travel experience for millions of passengers at the world’s busiest airport. They assist guests with inquiries, provide information on airport services, manage issues, and facilitate seamless journeys, all while collaborating closely with airlines and airport staff. Through their commitment to exceptional service, the team plays a crucial role in enhancing customer satisfaction and reinforcing Dubai Airports' reputation as a global leader in aviation.

Customer Service Team

This department manages customer interactions, addressing inquiries, resolving issues, and ensuring overall satisfaction.

Customer Support

The Data Analysis Team at Dubai Airports leverages advanced analytics to drive operational excellence and enhance passenger experiences at the world's busiest airport. By analyzing transport patterns, financial performance, capacity forecasts, and master data, the team provides essential insights to support strategic decision-making and optimize resource allocation. Their expertise in technology resilience and cybersecurity further ensures the safety and efficiency of airport operations in a dynamic travel environment.

Data Analysis Team

The Engineering Team at Dubai Airports plays a critical role in the design, development, and maintenance of the infrastructure that supports the world's busiest airport operations. This diverse group of engineers specializes in various disciplines, including civil, electrical, mechanical, and data engineering, ensuring the safety, efficiency, and reliability of airport systems and facilities. They collaborate closely with international stakeholders to implement innovative solutions that enhance passenger experience and operational performance in both Dubai International and Dubai World Central airports.

Engineering Team

This department oversees all activities related to airside operations, ensuring safety, efficiency, and coordination of tasks on the airport's airside.

Airside Operations

This department focuses on enhancing the overall satisfaction and engagement of guests through dedicated support and service.

Dubai Airports

Org chart

Teams

Customer Service Team

Customer Support

Data Analysis Team

Engineering Team

Airside Operations

Guest Experience

Offices

Dubai Airports

Org chart

Teams

Customer Service Team

Customer Support

Data Analysis Team

Engineering Team

Airside Operations

Guest Experience

Offices

Related companies