Mahmoud Sami

Mahmoud Sami, MBA has a diverse work experience spanning over several years. Mahmoud began their career at Al Ansari Exchange as a Teller, where they played a crucial role in the Oracle program integration and was the first point of contact for troubleshooting issues on the instant transfer program. Mahmoud then moved on to First Abu Dhabi Bank (FAB) as a Sales Officer, where they received the Top Performers Award and maintained strong customer relationships, coordinating various account openings and services. Mahmoud then joined RAKBANK as a Customer Service Officer, receiving awards for excellence in branch operations and generating quality referrals. Mahmoud later became a Relationship Manager at RAKBANK, specializing in insurance products and improving staff performance and productivity through motivation and effective communication. Mahmoud'smost recent position was as a Sales Team Lead at Dubai Islamic Bank, where they reduced fraud and delinquency rates, provided strategic guidance to sales teams, and supervised the Central Bank Black List Check process. Mahmoud'swork experience showcases their expertise in sales, customer service, team management, and process improvement.

Mahmoud Sami, MBA, has a Bachelor of Commerce degree in accounting and business administration from Mansoura University, obtained in 2006. Mahmoud also holds two Master of Business Administration (MBA) degrees, one in General Management from the University of West London and another in International Business from SBS Swiss Business School. In terms of additional certifications, Mahmoud has obtained various certifications from institutions such as Dubai Islamic Bank, excelledia, Emirates Institute for Banking and Financial Studies (EIBFS), and LinkedIn, covering topics such as compliance, consumer protection, information security, fraud awareness, customer experience, work-life balance, task management, and time management.