Rola Satari

Rola Satari has a diverse work experience spanning over several companies. Rola began their career as a Customer Service Representative at First Gulf Bank in 2004. Later, they joined ITQAN as an Accreditation, Quality & Communications (AQC) Manager, where they played a crucial role in image building and ensuring the delivery of high-quality digital and IT projects. In 2013, Rola worked as the Director of Quality and Communications at Talent HR Consultancy. Subsequently, they joined Dubai Islamic Bank, where they held various roles including Manager - Quality & Communication and Head of Service Quality and Control unit - Customer Experience. In these positions, Rola was responsible for developing and implementing customer experience strategies, managing service quality control, and driving continuous improvement initiatives. Rola also led teams, developed training programs, and conducted customer satisfaction surveys. Overall, Rola has demonstrated expertise in customer experience development, service quality control, and performance improvement.

Rola Satari holds a Bachelor of Science degree in Computer Science from Al-Ahliyya Amman University's Faculty of Information Technology.