Ibrahim al Saffar

Ibrahim Al Saffar is an accomplished professional in customer care and operations, currently serving as Senior Manager - Customer Care at Dubai World Trade Centre since February 2024. With a career that began in banking at HSBC and transitioned through various roles in customer experience and operations at Dubai World Trade Centre and Dubai Healthcare City Authority, Ibrahim has demonstrated expertise in enhancing service delivery and driving innovation aligned with global hospitality standards. Notable achievements include establishing the Customer Care function at Dubai Healthcare City Authority and contributing to high-profile events through operational excellence and strategic initiatives. Ibrahim holds a Master of Business Administration in Tourism & Hospitality Management from eie European Business School, further strengthening a robust foundation in the industry.