Bobby Jett

Bobby Jett, MBA, serves as the Contact Center Workforce Operations Leader at Duke Energy Corporation since July 2015, with regional responsibilities for contact center planning, scheduling, and real-time management. In previous roles, Bobby has excelled as Call Center Operations Manager, leading a large team to enhance customer service and operational efficiency, and as Training Manager at Verizon, overseeing technical training for thousands of employees. With extensive experience in managing call center operations, developing strategic plans, and ensuring compliance, Bobby has consistently driven performance improvements and cost control. Bobby holds an MBA from the UNH Peter T. Paul College of Business and Economics and has benefited from leadership training at notable institutions.