Lily Falk

Lily Falk is an experienced product support engineer currently at Dutchie since June 2022, where a strong focus on customer service is evident through various communication channels, addressing complex issues, and providing education on technical, product, and compliance matters. Prior experience includes roles at The Fire Station Cannabis Co. from August 2020 to April 2022, where Lily assisted in managing daily operations and trained staff, ensuring high customer service standards. Earlier positions as a lead budtender and budtender involved training new staff and managing inventory effectively. Past roles also include serving at Tio Gordos Cocina and Cracker Barrel. Lily holds a Bachelor's Degree in Biological Sciences from Michigan Technological University and a Post-Baccalaureate Degree in Medicinal Plant Chemistry from Northern Michigan University.