Karen Niblock

Karen Niblock is a seasoned professional in complaints and customer service management, currently serving as the Complaints Manager at DWF since April 2023, where responsibilities include implementing policies to enhance service efficiency. Previously held the position of Client Servicing Manager at Alexander Grace Law and Complaints Manager at Huntswood, managing teams focused on debt collection and complaint resolution. From January 2017 to May 2020, Karen served as Head of Customer Service, leading teams in delivering exceptional customer interactions. Earlier roles included People Operations Manager at Amicus Finance plc, Senior Financial Service Consultant at Deloitte, and various positions at Huntswood and the Northern Ireland Civil Service, culminating in roles that involved regulatory compliance and customer support. Karen's educational background includes qualifications from CII and a business degree from North Down & Ards Institute, along with GCSEs from Regent House Grammar School.