Lavanya Palanivelu

Lavanya Palanivelu currently serves as a Senior Analyst 3 in Business Process Transactions at DXC Technology, a position held since May 2011, focusing on managing global HR back office operations for InterContinental Hotels Group. Responsibilities include overseeing day-to-day operations, managing support activities across the Asia Pacific, Africa, and China, and ensuring compliance with service level agreements. Lavanya actively engages with client stakeholders and monitors transactional data accuracy. Additionally, process improvements have led to enhanced operational efficiency and customer satisfaction. Prior experience includes roles as a Professional 1 in Business Process Outsourcing and a Human Resources Associate at Reliance Communications, as well as a foundational role as a Customer Service Representative. Lavanya holds a Bachelor's degree in Mathematics from QUAID E MILLETH GOVT COLLEGE FOR WOMEN, completed in 2009.