Mahmoud Al Bannay has over 20 years of experience in the telecommunications industry, currently serving as Vice President of Customer Experience Management and Vice President of 5G & Mobile Network AI at Etisalat UAE since November 2013. Previously, Mahmoud held leadership roles in mobile broadband and access planning at Etisalat and Etisalat Misr, focusing on the establishment and optimization of 3G, 4G, and 5G networks. Mahmoud's educational background includes a Master of Business Administration from the University of Sharjah and a Bachelor of Science in Electronic Engineering from Khalifa University.