Serena Bennett-Alvarez

Serena Bennett-Alvarez is a seasoned professional with extensive experience in service delivery and technology management. Currently serving as Senior Manager of Service Delivery at Early Warning® since June 2019, Serena previously worked at Bank of America from February 1997 to March 2018, where roles included VP Tech Analyst and AVP Telecom Manager. In these positions, Serena managed Voice Over Internet Protocol (VOIP) conversion teams for the bank's Global Wholesale Banking Technology & Operations, overseeing significant technology initiatives related to Treasury and Credit Card portfolios, and ensuring seamless operations of telephony and internal systems.