Geneva M.

Geneva M. has a diverse work experience spanning over a decade. Geneva started their career as an Animal Care Specialist at Pet-Co in 2004, where they were responsible for the care and maintenance of various animals. From 2005 to 2008, Geneva worked as a Customer Service Representative at Smart City Networks, handling communication and coordination for events. Geneva then moved on to Bankcards/E-services Citigroup as a Customer Service & Sales Representative/Technical Support, providing assistance to card members and potential customers.

In 2010, Geneva joined UPS Supply Chain Solutions as a Technical Support representative, troubleshooting and resolving problems related to shipping systems. Geneva later became part of the Corporate Social Media Team and maintained customer relationships through social media engagement. Geneva received the 2012 Gold for Front-Line Customer Service Team of the Year award.

Geneva then transitioned to the renewable energy sector, working at SolarCity from 2015 to 2017. As an Analyst in Engineering Quality & Compliance, they established quality metrics, reviewed deviations, and provided feedback on performance. Geneva also worked as a Design Hotline Technician, answering inquiries and making design changes to meet customer requirements.

In 2017, Geneva joined Tesla as an Analyst in Engineering Quality & Compliance, responsible for ensuring compliance with company processes and regulations. Geneva conducted trend analysis and recommended corrective actions when necessary.

In 2018, Geneva briefly worked at DrVita, Inc. as a Sales Assistant, managing relationships between various teams and negotiating contracts and pricing with suppliers and customers.

Geneva returned to UPS in 2019 as a Support Specialist, and then joined Ease in 2020 as a Customer Support Agent Tier 1. Geneva subsequently advanced to the roles of Customer Support Representative Tier 1 and Ease Customer Support Lead, demonstrating their growth within the company. Geneva's work experience highlights their expertise in customer support, technical assistance, quality compliance, and coordination.

Geneva M. obtained their GED in General Studies from Minnesota West Community and Technical College in Jackson, MN in 1999. In addition to their GED, they have received various certifications including "Developing Credibility as a Leader," "Critical Thinking for More Effective Communication," "Scrum: The Basics," "What Is Scrum?," and "Communication Foundations" from LinkedIn in the years 2021 and 2022.