Jessica Aldana

Jessica Aldana has a diverse work experience in various roles and industries. Jessica started their career as a Customer Service Sales Associate at Color, Inc. in 2012, where they focused on improving customer experience and increasing sales. In 2014, they joined State Street Global Infrastructure Services as a Helpdesk Technician, managing ticket queues and addressing user issues. Jessica then worked at Microsoft as a Microsoft Product Advisor, assisting customers with technology solutions and maintaining product knowledge. From 2014 to 2017, they also worked at Harvard Business School as an IT Helpdesk, providing technical support. Most recently, they served as a Helpdesk Support Team Lead at East Boston Neighborhood Health Center, configuring and troubleshooting hardware and software issues. Throughout their career, Jessica has demonstrated strong technical skills, customer service, and the ability to adapt to different work environments.

Jessica Aldana attended Year Up / Cambridge College from 2013 to 2014, where they pursued information technology training.