Georgina Taylor

Head Of Customer Service Delivery at East West Railway Company

Georgina Taylor has a diverse work experience spanning several companies and roles. Their most recent position was as the Head of Customer Service Delivery at East West Railway Company since August 2021. Prior to that, they worked as the Manpower Planning Manager at IAG Cargo from April 2021 to July 2021. Before that, they held the role of Customer Service Operations Leader at **Open to work** from September 2020 to April 2021. Georgina has a significant tenure at Virgin Atlantic, where they held various positions including Senior Manager Regions, Gatwick and Cuba from June 2017 to September 2020. Their responsibilities included leadership of regional airports, operational and financial performance, customer satisfaction, and employee relations. Additionally, Georgina worked at Virgin Atlantic in different roles from 2004 to 2016, including Regional Airport Manager, Airport Manager, Interim Operations Support Manager, and Support Services Manager. Georgina also gained experience as a Resource Planning Analyst at British Midland International in 2004. Earlier in their career, they worked as a Traffic Manager and in various airline operations roles at British Midland International from 1989 to 2001, overseeing safety, on-time performance, disruption management, and people management.

From 2008 to 2011, Georgina Taylor attended the Chartered Management Institute where they completed a Diploma in Level 5 Business Management. No specific field of study was mentioned.

Links

Previous companies

IAG Cargo logo
Virgin Atlantic logo

Timeline

  • Head Of Customer Service Delivery

    August, 2021 - present