Carolyn M.

Carolyn M. has extensive experience in customer experience management, service delivery, and community outreach. Currently serving as a Member of the Board of Trustees for the Haven Project Colchester since December 2021 and as Customer Experience & Insight Manager at Eastlight Community Homes since October 2019, Carolyn M. focuses on resolving customer concerns and supporting advocacy efforts. Previous roles include Outreach & Development Manager at Thurrock Mind, where management of the Thurrock Carers Service was a key achievement, and Service Delivery Manager at Victim Support, where responsibilities included volunteer management and partnership development to aid crime victims. Carolyn M. also held various roles in banking and education, showcasing a diverse skill set in team leadership, customer service, and business development.