Nicole Kemp

Nicole Kemp is an experienced Product Manager specializing in customer communications, currently at easyJet since June 2017. In this role, Nicole leads the disruption communications transformation project, focusing on operational communications product strategy across various customer touchpoints to enhance customer satisfaction and operational efficiency. Nicole has held several key positions at easyJet, including Communications Strategy Lead and Customer Data Strategy Lead, where responsibilities ranged from managing communication strategies and CRM workflows to overseeing data integrations and the development of data products. Previously, Nicole served in multiple marketing and insights roles at the Post Office and Diners Club International, building a comprehensive background in customer marketing and communications. Nicole's educational qualifications include a Bachelor of Communications from Monash University and an Advanced Diploma of Business & Marketing from Chisholm Institute.