Peter Elwick-Poole

Peter Elwick-Poole is an experienced IT professional specializing in service integration and major incident management. Currently serving as a Service Integration Specialist and ITSM Process Owner at easyJet since January 2019, Peter is responsible for overseeing major incident and problem management processes. Prior to this role, Peter held positions such as Senior Major Incident Manager and Duty Network Operations Manager at Advanced, where responsibilities included managing a 24x7 network operations center team. Experience at Computacenter involved coordinating service restoration for high-priority outages, and earlier roles at EE included various positions focused on incident and fault management, as well as customer service. Peter holds GNVQ Advanced Level 3 qualifications in Physics, Chemistry, and Biology, along with GCSEs from Southgate School.