Fred Jeune

Fred Jeune has extensive work experience in various roles and companies. Fred currently works at EasyKnock as the Director of Customer Success since November 2021. Prior to that, they worked at BNY Mellon from 2017 to 2021, holding positions such as Vice President of Operations Oversight, Vice President of Servicing Transfers, and Vice President of Business Process Management. During their time at BNY Mellon, they achieved and maintained high client satisfaction levels, improved KPIs, and identified and resolved processing gaps. Before BNY Mellon, Fred worked at Ocwen Financial Corporation as an Operations Team Lead and an Operations Analyst from 2013 to 2017. Fred successfully implemented streamlined process flows, responded to audit findings promptly and accurately, and managed projects through their full life cycle. In addition, Fred has experience at Wells Fargo Bank as a Lead Service Associate and a Service Associate, where they handled compliance, provided workflow scheduling, prepared reports, and assisted customers with financial transactions. Fred also worked as a Market Research Intern at NextEra Energy Resources, where they conducted economic impact analyses and presented cost-benefit analyses to management. Overall, Fred Jeune has a strong background in customer success, operations oversight, servicing transfers, business process management, and financial services.

Fred Jeune completed their Bachelor of Arts degree in Economics at Florida Atlantic University from 2011 to 2013. Fred then pursued a Master of Business Administration (MBA) from the Gies College of Business at the University of Illinois Urbana-Champaign, which they are expected to complete from 2020 to 2022. It is also noted that Fred holds a certification as a Certified Associate in Project Management from the Project Management Institute, but the month and year of the certification's attainment are unspecified.