Rachel Shafir

Rachel Shafir is an experienced Customer Success Manager with a career spanning over two decades in support and customer service roles. Currently at eBay since 2016, Rachel oversees issue resolution and contributes to strategic decision-making through reporting and analysis. Prior positions include serving as Support and Customer Success Manager at Fixya, where Rachel managed a team handling thousands of emails and content moderation, and managing support teams at WhiteSmoke and Hotbar.com, focusing on team management, training, and process improvement. Rachel holds a Master’s degree in Political Science and a Bachelor's degree in Political Science and Government from Tel Aviv University.