Kevin Arapa

Kevin Arapa is an experienced customer experience professional currently serving as Customer Experience Manager at EBOS Group Limited since October 2024. Previously, Kevin held roles including National Customer Experience Manager at Scentre Group from September 2021 to October 2024, and Head of Business Transformation & Customer Experience at Certis from October 2018 to September 2021, where a customer-centric culture was cultivated. Additional experience includes ANZ Customer Experience Manager positions at Holcim Australia & New Zealand and Elgas Limited, where Kevin developed strategic plans and maintained high customer satisfaction ratings. Kevin's extensive career began at MSD, where roles spanned from Associate Director of Customer Operations to various positions in logistics and planning, significantly contributing to revenue growth and operational efficiency.