Tanya Marville

Tanya Marville is an experienced professional in customer experience management with a strong background in quality assurance and technical support operations. Currently serving as Senior Manager at EchoStar Corporation since November 2019, Tanya oversees various programs related to sales, customer service, and quality assurance. Prior roles include Customer Success Manager at SII, where responsibilities included managing a Customer Service Center and crafting proposals for support operations, and Delivery Service Director at NTT DATA Services, managing a multi-million-dollar contract for IT services with a federal agency. Experience also encompasses Contract Program Manager at Jacobs, focusing on customer relationship management for IT service support, and Grants Management Specialist for the Office of Justice Programs, where customer relations were enhanced through grants management support. Tanya holds a Bachelor's degree in English Language and Literature from the University of Maryland and various certifications, including a Paralegal Certificate and Support Center Manager designation.