Joseph Napoli

Joseph Napoli is an experienced professional with a robust background in product support and team management. Currently serving as the Product Support Manager at ECI Software Solutions since November 2015, Joseph oversees the LBMH division and leads a team of over 25 customer support specialists. Prior roles include Support Team Lead, where Joseph directed a team of 10+, and Technical Writer for Spruce & RockSolid Max Software. Earlier in the career, Joseph worked as a Clerk at The Office of the Albany County Clerk, analyzing court records, and assisting the public. Additionally, Joseph contributed as an Assistant Editor at NTP Media, enhancing website content and readership. Joseph's extensive experience dates back to a Shift Supervisor role at Rite Aid, where organizational improvements were implemented. Educational qualifications include a Master's Degree in Communication and Media Studies from The College of Saint Rose and a Bachelor's Degree in English Language and Literature from SUNY New Paltz.