Achala Sharma

Achala Sharma has a diverse professional background starting as a Resolution Expert at Dell and currently serving as a Process Manager at eClerx. With experience in quality assurance, customer satisfaction, and process management across various companies such as Teleperformance, Greyb Research, and IBM, Achala has been responsible for handling irate customers, audit allocation, meeting SLAs, and maintaining compliance and quality metrics. With a B.Tech in Computer Science and Engineering from SUSCET, Achala continues to excel in the field of IT and quality management.