eClerx
Tom Makin has extensive experience in customer care operations and client engagement. Tom currently holds the position of Executive Director/Senior Client Engagement Lead at eClerx and is the Principal and Owner of 3Point Concepts, LLC. In the past, Tom has served as the Executive Director of Customer Support at MakerBot®, Vice President of Customer Care/Shared Services at Cablevision, and Vice President of Customer Operations at Cox Communications. Tom Makin also served as a Captain in Military Intelligence in the United States Army.
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eClerx
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eClerx Services Limited is an India-based knowledge and business process outsourcing company. The Company provides operational support, data management and analytics solutions to companies, including financial services firms, online retail and distributors, interactive media, luxury brands and entertainment, high tech and industrial manufacturing, travel and leisure and software vendors. The Company provides financial solutions, such as middle office services, back office services, finance and accounting, ancillary services and asset class coverage. Its digital services include creative production, computer generated images, digital production, analytics and insights, and FLUiiD4. Its cable and telecom services and solutions include technical operations and dispatch, customer interaction monitoring and analytics, end user chat support, support services and reporting and analytics. The Company has operations in the United States, the United Kingdom, Europe and Asia Pacific.