Julius Odemba

Julius Odemba is an accomplished professional with extensive experience in customer experience and contact center management across multiple organizations. Currently serving as the Group Head of Customer Resolution & Contact Centres at Ecobank Transnational Incorporated since December 2019, Julius leads cross-functional teams to optimize customer engagement and service excellence. Prior roles include Africa Regional Head for Voice & Virtual Contact Centres at Standard Chartered, and Head of Customer Experience at Liberty Life Kenya. Julius began the career at Safaricom PLC, progressing from Customer Service Representative to Team Manager. Educational qualifications include a Master of Business Administration in Strategic Management from the University of Nairobi and a Higher National Diploma in Human Resources Management.