Hetav Shah

Hetav Shah has a diverse work experience in various technical support and customer service roles. Starting with ecobee as a Technical Support Specialist in 2023, Hetav provided exceptional customer service via phone, emails, and chat, resolving issues with strong problem-solving skills. Prior to that, from 2022 to 2022, Hetav worked at Shaw Communications as a Consumer activations & Technical Specialist, managing end-to-end activations, providing advanced technical support, and troubleshooting installations of Shaw services. Hetav also worked as a Technical Support Specialist at Shaw Communications from 2021 to 2022, offering knowledgeable technical support for network, internet, cable, and digital phone issues while ensuring exceptional customer experience. Before joining Shaw Communications, Hetav worked at BoxKnight in 2020 as a Quality Assurance Specialist, conducting inspections, managing inventory, and overseeing operations in an environmentally controlled warehouse. Finally, Hetav worked at SHIFA INFOTECH PRIVATE LIMITED from 2016 to 2019, first as a Data Analyst where Hetav collected, cleaned, and analyzed data, and created visualizations to communicate insights, and later as a Technical Sales Support Specialist handling inbound phone calls to provide support and resolve service issues.

Hetav Shah completed their Bachelor of Science - BS degree in Information Technology & Computer Applications from Indus University Ahmedabad, spanning from 2015 to 2018. Hetav then pursued a Post Graduate Diploma in Database Administration from Canada College, which took place from 2020 to 2021.

In addition to their formal education, Hetav Shah has obtained several certifications. In December 2022, they completed the Google Data Analytics course offered by Coursera | Google. Hetav also completed The Complete Digital Marketing Course and The Complete Foundation Stock Trading Course from Udemy in March 2022 and February 2022, respectively.