Kim Nichols, MBA

Kim Nichols, MBA, has a diverse work experience spanning multiple industries. Kim is currently working at Ecobot as the Director of Customer Success, a position they have held since March 2023. Prior to that, they served as the Manager of Customer Success at Ecobot from June 2022 to March 2023.

Before joining Ecobot, Kim worked at Definitive Healthcare as a System Administrator, Digital Experience & Customer Operations from March 2021 to May 2022. In this role, they utilized ChurnZero to enhance customer experiences and drive product adoption. Kim implemented strategies to improve customer communication and developed custom dashboards to streamline workflows for customer success managers and teams.

From September 2019 to March 2021, Kim worked at SingleOps as a Scale CSM / Customer Success Analyst. Kim provided support to customers and analyzed data to drive customer success initiatives.

Kim's earlier experience includes working as an Office Manager at WhiteSpace Architects from July 2017 to April 2019, and as a Project Manager at HDEP International from June 2016 to January 2017.

Kim pursued an MBA at William & Mary from August 2015 to May 2016 while also gaining experience as an Intern in Commercial Programs at Orbital ATK from May 2015 to August 2015.

Kim's career began in the US Army, where they served as a Market Research Analyst / Psychological Operations Sergeant from February 2006 to November 2011.

Kim Nichols, MBA, obtained a Master of Business Administration (MBA) degree from the William & Mary Raymond A. Mason School of Business, graduating in 2016. Prior to that, Kim completed a Bachelor of Arts (BA) degree in Art/Art Studies, General from Westminster College in 2012. In addition to their formal education, Kim also received a certification as a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in June 2022.