Keisha Cyliax

Keisha Cyliax has a diverse work experience spanning multiple industries. Keisha is currently working as a Pharmacy Team Manager at ECP since September 2022. Prior to this, they worked as a Senior Software Implementation Specialist - Pharmacy at ECP from April 2022 to September 2022.

From October 2021 to April 2022, Keisha worked as a Veterinary Pharmacy Technician at the University of Wisconsin School of Veterinary Medicine.

Keisha has extensive experience at Epic, where they held various roles. From May 2019 to October 2021, they served as a Technical Services Team Lead, responsible for managing a team of 5 technical support engineers and ensuring the success of the ASAP emergency department application. Keisha was also the primary escalation point for issue resolution and relationship management for the team's clients. Keisha owned the success of discharge and disposition modules within the application and played a key role in driving client relationships.

Prior to that, from October 2017 to October 2021, Keisha worked as a Technical Support Engineer at Epic, where they managed the technical aspects of the ASAP application for multiple healthcare systems and partnered with IT and operational leaders to improve patient care. Keisha also provided on-site support during software go-lives and conducted issue investigations.

Before joining Epic, Keisha worked as a Stock Keeper at the Bloomington Drosophila Stock Center, Indiana University from May 2016 to October 2017.

From February 2013 to September 2017, Keisha was a Certified Pharmacy Technician at Target / CVS Pharmacy inside Target. Keisha gained experience in pharmacy operations and customer service.

Keisha also worked as a Box Office Manager at the Bloomington Playwrights Project from May 2012 to August 2014.

At Target, Keisha held multiple roles. From February 2010 to February 2013, they worked as a Photo Lab Specialist, responsible for photo processing. Prior to that, from November 2006 to May 2010, they served as a Guest Service Team Member, providing customer service and assistance.

Overall, Keisha Cyliax has a solid background in pharmacy, software implementation, technical support, and customer service roles.

Keisha Cyliax attended Indiana University Bloomington from 2008 to 2012, where they obtained a Bachelor of Science (B.S.) degree in Arts Management. In 2014, they also received a PTCB Certification from the Pharmacy Technician Certification Board.