Ricky Rodrigues

Ricky Rodrigues has a diverse work experience spanning over a decade. Ricky started their career in 2006 at Firstsource, where they worked as a Customer Support Representative and Quality Analyst. In this role, Ricky handled customer inquiries and escalations via email, performed quality checks of agent's emails and calls, and provided coaching sessions and feedback for process improvements.

In 2010, Ricky joined Visa as a Senior Customer Support Representative. Ricky was responsible for handling customer inquiries and escalations via email, managing the "Possible Fraud" queue to identify fraudulent transactions, and handling inquiries from merchants and Payment Service Providers.

Ricky then moved on to EdCast in 2015 as a Sr. Support Engineer. Here, they gained deep knowledge about Learning Management Systems and Learning Experience platforms. Ricky later transitioned into the role of Support Lead, where they provided leadership and guidance to the support team. Finally, Ricky became Manager - Customer Support in 2018. In this role, they prepared and issued work schedules, deadlines, and assignments to staff and ensured that daily/weekly reports were prepared to meet SLA targets.

Ricky Rodrigues has an education history that includes various institutions and fields of study. In 2004-2005, they attended CMS Institute in Bandra West, where they focused on Computer Hardware and Networking. Prior to that, from 2001 to 2003, Ricky studied at St. Xavier's Technical Institute in Mahim, Mumbai, and obtained an Engineer's Degree in Electrical and Electronics Engineering. In 1999-2001, they attended St. Andrew's College of Arts, Science and Commerce, where they completed their High School education with a focus on Science. Before this, there is no available information about Ricky's educational background.

Additionally, Ricky has obtained two micro-certifications: the LXP Learning & Skilling Essentials Micro-certification and the LXP Manager & Collaboration Tools Micro-certification. Both certifications were obtained in December 2022 from Cornerstone OnDemand.