Brian Lotkowski

Brian Lotkowski is currently the Customer Support Manager at Edge On Demand. Prior to this, they worked as an Operations Analyst at Alphabuyer from March 2014 to April 2016. In this role, they were responsible for maintaining all previous job responsibilities from Call Center Support, reporting bugs found on site, QA testing development fixes, supporting scheduling bi-weekly code releases, giving feedback and instruction to the team of web developers, and providing business development support. Brian also supported procuring utility eligible customer list data, processing state broker license renewal, opening new regions and states to conduct e-commerce, creating and developing training material for new executive accounts leasing in-house CRM system, conducting training sessions for lessons on CRM system use, responding to inbound customer calls for two simultaneous customer support lines, processing inbound requests for new enrollments, renewals, drop requests and pricing quotes, handling reconciling enrollments and followed up on escalations, adjustments and commercial leads, developing customer retention lists and making outbound calls to renew residential and commercial business, and updating company website by opening and closing supplier pricing offers.

Brian Lotkowski has a Bachelor of Science from Penn State University in Business, Management, Marketing, and Related Support Services. Brian also has a High School Diploma from La Salle College High School. Brian is certified as a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER.

Some individuals on their team include Lauren Klick - Customer Success Lead, Stephanie Claxton - Customer Success Specialist. Brian Lotkowski reports to Kevin Johnson, CEO. Some of their coworkers include Chris Spencer - CTO, John Raisch - CPO.