Alisia C.

Alisia C. has a diverse and extensive background in IT service management and application administration, currently serving as an Application Administrator at Edgewater Federal Solutions, Inc. since May 2023. Previously, Alisia held the position of Global IT Service Manager of Deskside Services at Pomeroy from June 2021 to March 2024, and served as the ECSD IT Support Manager for the United States Department of Veterans Affairs Contract at Cognosante from March 2019 to March 2020. Earlier roles include Enterprise Major Incident/Help Desk Manager at Tech Mahindra, Team Lead and Major Incident Coordinator at Altice USA, Technical Team Lead for Remote Chat at Apple, and Sr Regional NOC Analyst/Major Incident Bridge Manager at Epsilon. This professional journey highlights Alisia's expertise in managing complex IT operations and support services across various organizations and contracts.